Terms and Conditions

RUE IV operates as an authorized agent for manufacturers of products sold
exclusively to the trade of architects and interior designers. RUE IV
defers to each individual manufacturer’s warranty and return policies and
procedures. RUE IV sells raw materials to be installed or fabricated for
final applications, and RUE IV does not accept responsibility for issues or
damages caused by installers or fabricators of the finished products, or
from shipping. All sales are final and any return of sold goods may be
subject to a restocking fee and only considered prior to installation or
fabrication. Orders need to be inspected upon receipt and any quality
issues in production, or damage caused by the manufacturer or the shipping
process identified within 10 business days and brought to the attention of
RUE IV in written form with images to support the claim and provide to the
manufacturer for prompt review and resolution.